Refund policy

We have a 30-day return policy for eligible non-paint items, which means you have 30 days after receiving your item to request a return. All paint orders are final sale and are excluded from this return policy, except where applicable law requires otherwise.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at banzairestorations@gmail.com. Please note that returns will need to be sent to the following address: 2834 Hamner Ave, #463, Norco CA 92860

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs for ordinary returns of eligible non-paint items. We do not charge a restocking fee. If your item is defective, damaged, or incorrect, please contact us before sending it back. We will review the issue and, if a return is needed, provide a prepaid return shipping label at our expense. This does not limit any rights required by applicable law. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at banzairestorations@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Paint Orders — Final Sale

All paint orders are final sale. We do not accept returns of any paint products, including unopened or unused paint. Please verify your motorcycle’s model, year, and color selection before placing your order.

If your paint order arrives damaged, is defective, or contains an incorrect item, please contact us at banzairestorations@gmail.com with your order number and photos of the issue so we can review and resolve it. Do not ship paint back without our approval and shipping instructions. This policy does not limit any rights required by applicable law.

Custom products, including special orders or personalized items, cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
Exchanges are available only for eligible non-paint items. The fastest way to ensure you get what you want is to return the eligible item you have and, once the return is accepted, make a separate purchase for the new item. Paint products are final sale and are not eligible for returns or exchanges, except where applicable law requires otherwise.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at banzairestorations@gmail.com.